KIKI DÉA FRAGRANCES — PRIVACY POLICY

Last updated: 6/12/2025

Thank you for visiting Kiki Déa Fragrances (“Kiki Déa”, “we”, “our”, “us”).
We value your privacy and are committed to protecting your personal information in accordance with South Africa’s Protection of Personal Information Act (POPIA).

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, make a purchase, or interact with us on any platform.

1. WHAT INFORMATION WE COLLECT

We collect personal information to process your orders, provide a seamless shopping experience, and improve our services.

1.1 Information you provide directly

When you interact with our website or contact us, you may provide:

Full name
Email address
Phone number
Billing address
Shipping address
Payment information (processed securely via PayFast — we do NOT store your card details)
Account login details (if you create an account)
Order history
Reviews or feedback
Contact form messages

1.2 Automatically collected information

When you browse our website, we may collect:

IP address
Device type
Browser type
Pages viewed
Time spent on the website
Clicks and navigation
Referring website

This is collected through cookies, analytics tools, and website tracking.

1.3 Social media interactions

If you engage with us on TikTok, Instagram, Facebook, or other platforms, we may receive:

Your public profile information
Messages or enquiries
User-generated content you tag us in

This depends on your social media privacy settings.

2. HOW WE USE YOUR INFORMATION

We use your information to:

Process and deliver your orders
Communicate order updates and confirmations
Respond to your inquiries and support requests
Improve our website and product offerings
Enhance user experience
Send marketing emails or promotions (only if you opt in)
Prevent fraud and secure transactions
Analyse traffic and behaviour for website improvements

We never sell your personal information.

3. SHARING YOUR INFORMATION

We share your information only with trusted service providers necessary to operate our business:

3.1 Service providers

PayFast (payment processing)
Courier partners (delivery of your order)
Email marketing platforms (for newsletters you choose to receive)
Analytics providers like Google Analytics / Site Kit

These providers only receive the minimum information required and may not use it for their own purposes.

3.2 Legal requirements

We may disclose information if required by law or to protect our rights, customers, or property.

4. COOKIES & TRACKING TECHNOLOGIES

Kiki Déa uses cookies to:

Remember items in your cart
Improve website performance
Analyse visitor behaviour
Personalise your shopping experience

You can disable cookies in your browser settings, but this may affect website functionality.

5. HOW WE STORE & PROTECT YOUR INFORMATION

We take reasonable technical and organisational measures to protect your data, including:

Encrypted payment processing
Secure website hosting
Limited internal access to personal information
Regular security updates and monitoring

We store your information only for as long as needed to fulfil the purpose for which it was collected.

6. YOUR RIGHTS (POPIA-COMPLIANT)

You have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your data
Opt-out of marketing communications
Withdraw consent
Request details of how your information is stored

To exercise any of these rights, contact us at:

📧 info@kikidea.co.za

7. MARKETING COMMUNICATIONS

You will only receive marketing emails or WhatsApp updates if you opt in.

You can unsubscribe at any time by clicking the link in the email or contacting us directly.

8. CHILDREN’S PRIVACY

Our website is not intended for children under 16, and we do not knowingly collect information from minors.

9. THIRD-PARTY LINKS

Our website may contain links to external sites.
We are not responsible for the privacy practices of those websites.

10. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically.
The latest version will always be available on our website with the updated date.

11. CONTACT US

If you have questions or concerns about this Privacy Policy, please reach out: